Frequently Asked Questions

General Questions

What is is the official Single Match Suite website of Charlotte FC. This website is operated by Charlotte FC and powered by SuitePro.

Am I buying directly from the team/venue?

Yes. The suites posted for sale on this website are directly from Charlotte FC.

How is my information protected?

Your personally identifiable information and non-personally identifiable information are protected using industry-standard data encryption and security measures. If you provide payment information to purchase a suite, your payment information will be handled in accordance with PCI DSS, the information security standard for protecting credit card data. For more information, please see our Privacy Policy.

Shopping for a Suite

How do I book a Charlotte FC suite?

To rent a Charlotte FC suite at Bank of America Stadium, click on the match you wish to attend via the Single-Match Suites page to see available suite options. A suite can be purchased directly from the website by entering your credit card details or by contacting the Charlotte FC Premium Seating Department at (704) 358-7712 or [email protected].

To lease a Luxury Suite for the entire Charlotte FC season, click on this link to view more information about lease options and benefits.

When do I get my tickets after booking?

Following your purchase, a representative from the Charlotte FC Premium Seating Department will be in touch to coordinate ticket delivery for your suite. All suite tickets and parking passes will be mobile-only.

How are my tickets delivered?

All suite tickets and parking passes will be mobile-only. After your purchase, you will be assigned an online Account Manager and Charlotte FC will provide instructions on how to access and download your tickets. Tickets cannot be printed and must be presented on your mobile phone. It is recommended that you electronically transfer tickets directly to your suite guests to ensure proper access into Bank of America Stadium.

Will the suite be private to my group?

Yes. All suites listed on are private.

Are suites ADA accessible?

Yes. All suites at Bank of America Stadium are ADA accessible.

Can I see your purchase terms?

Please click here to view the Charlotte FC Single Match Suite License Agreement.


What forms of payment are accepted?

Accepted forms of payment for Charlotte FC include:

  • All major credit cards including Visa, Mastercard, American Express, and Discover.
  • Check

Suites can also be purchased via Wire Transfer, ACH transfer or overnight check after speaking with a representative.

Is payment required in full?

Full payment upon booking is required to secure a suite.

Are there any additional fees?

No. The price you see is the price you pay. No hidden fees. The only other cost to consider will be in-suite catering expenses.

Refund Policy

Can I cancel my suite reservation?

No. Per terms and conditions, there are no refunds and all suite sales are final.

What if my match is postponed/rescheduled?

Should an event be postponed, your suite tickets will be valid for the rescheduled event.

What if my event is cancelled?

If the event is cancelled, a refund will be issued to the purchaser.

Planning Your Premium Experience

How and when do I order catering?

For suites that do not come inclusive of catering, catering is available to purchase at an additional cost in advance of your event. Following your suite purchase, a Charlotte FC representative will be in touch via email or phone to provide you with further catering instructions. Guests can forego a catering preorder in lieu of match day (in-suite) ordering. Please note: the Gameday Suite Menu is more limited than the Preorder Menu.

Am I required to purchase catering?

No, in-suite catering is not required to purchase and there is no catering minimum. Guests can also purchase food and drink individually from general concessions and bring these items back to the suite. Outside food and beverage is not permitted inside the stadium. If you elect not to purchase in-suite catering, you will still be responsible for the cost of a suite attendant.

How much does catering typically cost?

On average, groups that purchase in-suite catering will spend $100 per person in their group for a spread of food and drink (alcohol included). For example, a rough budget for a group of 20 should be $2,000. There is no catering minimum, however, and catering is not required. Check the listing details to see what food and beverage (if any) is included with your suite.

Can I purchase additional tickets (also known as Standing Room Only tickets or "SROs") for my suite?

Please refer to your suite reservation to see if additional tickets are available for purchase. For any suites that provide the option to purchase additional tickets, contact your Charlotte FC Representative to complete the transactions.

Can I get guest passes for my suite?

Guest passes are not allowed for suites. If you would like to host additional guests, you will have to purchase Standing Room Only tickets up to the maximum allowed for your suite type.

What is the child ticket policy for suites?

Children 12 months and younger will not require a ticket for entry. Suites can provide a welcomed private and secure space for families attending a match with younger children.

What am I permitted to bring into the suite (and Bank of America Stadium)?

Additional information on stadium policies and prohibited items can be found here: For additional rules, please refer to the Charlotte FC website or contact a representative from the Charlotte FC Premium Seating Department.

Does my suite ticket give me access to other areas?

Your suite ticket will also provide access to the Silver Club Lounges, located on the 300 level as well as the lounges located on the 400 level of Bank of America Stadium.

Match Day Questions

Where do I park?

Your suite will include access to premium parking passes. A Charlotte FC representative will provide you with the specific details.

Where do I find the VIP Entrances?

Your Charlotte FC representative will contact you and share details on where to enter based on your suite location.

When does my suite open?

Suites will open an hour and a half prior to kickoff.

Can I order food/beverage from the suite during the match?

Yes. Each suite is serviced by a shared suite attendant. In-match food and drink orders can be placed via the attendant. A Gameday Suite Menu will be in the suite upon arrival. The Gameday Menu is slightly more limited than the Advance Catering Menu, however, you’ll still find stadium favorites and plenty of beverages available (water, soft-drinks, beer, wine, liquor).

Do I tip our suite attendant?

Yes, gratuity is customary.

If I have an issue with my suite on match day, who can I contact?

If you have an issue in your suite, please alert your suite attendant and contact your Charlotte FC representative.


I'm having trouble booking a suite online. What do I do?

If you are having trouble, please call us at (704) 358-7712 or email us at [email protected].

Can I pay using a different payment method?

All major credit cards including Visa, Mastercard, American Express, and Discover are accepted.

Suites can also be purchased via ACH transfer or overnight check after speaking with a representative.

I booked a suite but I haven't received my tickets yet. Where are they?

We apologize for the inconvenience. Please contact a representative from the Charlotte FC Premium Seating Department at [email protected] or (704) 358-7017.

Still have questions?

Reach out and a Charlotte FC representative will be happy to assist you